Receptionist

About the Role

This is a part-time permanent position based at CVS Vets' Mildmay Winchester and Overton branches, working 26.75 hours per week with the potential for additional Saturday shifts. You'll work Monday, Wednesday, Thursday and Friday, with one day split between the Winchester and Overton locations. The role is wonderfully varied, blending front-desk duties, client care, admin work, and practice coordination in a busy, supportive environment.

Mildmay comprises three practices (Winchester, Overton and Chandlers Ford) that together offer 24/7 care, giving you exposure to a well-resourced, mission-driven team committed to putting pets first. There's always the potential for extra hours if you want to develop your experience further.

Key Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to client queries via phone, email and in-person with professionalism
• Greet and register new clients, ensuring they feel welcomed
• Process and manage insurance forms accurately
• Dispense medications as required
• Process payments and manage financial transactions
• Provide empathy and support to clients during stressful situations while maintaining professionalism
• Use the in-house patient management system efficiently
• Liaise with other veterinary practices to address patient needs and queries
• Handle debt and refund management, including related phone calls
• Ensure every client feels valued and welcomed at the practice

Requirements

• Previous reception experience is essential; veterinary setting experience is a bonus
• Resilience and ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service experience and confidence with the public
• Positive attitude and excellent teamwork abilities
• Proficiency in Microsoft Office and database systems
• Right to Work in the UK (visa sponsorship is not available for this role)

Benefits

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) plus bank holidays
• Long Service Award: one additional day of annual leave for each year of service, up to five days extra
• Staff discount scheme on veterinary bills and care
• Staff discount on Animed Direct online dispensary for pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with structured training and CPD courses to develop your skills and advance your career

About the Practice

CVS Vets is one of the UK's leading veterinary groups, with a network of over 500 practices and more than 8,000 professionals. The company's mission is simple: to provide the best possible care for animals. Mildmay Veterinary Hospital Winchester is part of this supportive community, operating 24/7 with a commitment to excellence and putting pets first. CVS is dedicated to fostering an inclusive workplace where team members can be their authentic selves, celebrating diversity and empowering everyone to perform at their best.