Veterinary Receptionist

About the Role

You will be joining County Veterinary Centre in Sandbach as a Veterinary Receptionist, working 16 hours per week on a permanent part-time contract. The rota is Tuesday and Wednesday, with a share in the Saturday rota based across the Kidsgrove, Newcastle or Sandbach clinics.

This is a client-facing role for someone who enjoys both people and animals. The practice is looking for someone who can bring professionalism, empathy and strong communication to every interaction, especially when clients need extra support.

Key Responsibilities

• Answer incoming calls and book appointments
• Deal with queries by phone, email and in person
• Welcome and register new clients
• Process and manage insurance forms
• Dispense medication as required
• Take payments accurately and efficiently
• Support clients with empathy during difficult moments
• Use the in-house system to organise patients
• Liaise with veterinary practices about patient needs and queries
• Handle calls about debts, belongings and refunds

Requirements

• Previous receptionist experience is essential
• Veterinary reception experience is an advantage
• Resilience when dealing with emotional situations
• Strong communication skills and genuine empathy
• Excellent customer service experience
• A positive attitude and teamwork skills
• Proficiency with Microsoft Office and database systems
• Right to work in the UK

Benefits

• Salary aligned with National Minimum Wage
• Five weeks' annual leave pro rata, plus bank holidays
• Staff discount on veterinary bills and care
• Discounts on Animed Direct, including pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with structured development and courses

About the Practice

County Veterinary Centre is part of CVS Veterinary Group, one of the UK's leading veterinary groups. CVS says it has a network of more than 500 practices and over 8,000 professionals, with a focus on putting pets first.

The role is based at the Sandbach clinic, with additional rota coverage at Kidsgrove and Newcastle. CVS also states that it is committed to an inclusive workplace and a workforce that reflects the communities it serves.