Veterinary Receptionist

About the Role

This is a permanent full-time reception position based at Albavet Veterinary Surgeons in Glasgow's Dennistoun area. Working 35 hours per week Monday to Friday (08:00-19:00), with a 1-in-4 Saturday shift rota (08:30-13:30), you'll be the welcoming face of a busy small animal practice. CVS Vets operates over 500 practices across the UK, meaning you'll have access to extensive professional development and the security of a large, established group behind you.

You'll manage the reception desk across a range of client interactions, from scheduling appointments and handling inquiries to processing payments and managing insurance documentation. This role combines administrative efficiency with genuine animal care passion, requiring you to provide emotional support to clients during difficult times whilst maintaining professionalism and accuracy in a fast-paced environment.

Key Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to queries via phone, email, and face-to-face interactions
• Greet and register new clients with warmth and professionalism
• Process and manage insurance forms
• Dispense medications as required
• Process payments accurately and manage financial transactions
• Provide empathy and support to clients during distressing situations
• Organise patient records using the practice's in-house system
• Liaise with other veterinary practices regarding patient needs
• Handle debt and refund management calls professionally
• Ensure every client feels welcomed and valued

Requirements

• Previous reception experience is essential; veterinary reception background is a bonus
• Resilience and ability to handle emotional situations with grace
• Strong communication skills and genuine empathy
• Outstanding customer service experience
• Positive attitude and teamwork abilities
• Proficiency in Microsoft Office and database systems
• Right to work in the UK (no visa sponsorship available)

Benefits

• Salary aligned with National Minimum Wage
• Five weeks' annual leave (pro rata) plus bank holidays
• Staff discount on veterinary bills and care
• Staff discount on Animed Direct dispensary services
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with structured training and development courses
• Access to CVS Vets' extensive professional development resources

About the Practice

Albavet Veterinary Surgeons is part of CVS Vets, one of the UK's leading veterinary groups with over 500 practices and more than 8,000 professionals. The practice specialises in small animal care and is committed to putting pets first in everything it does. Based in Dennistoun, Glasgow, the team benefits from the resources and support infrastructure of a major veterinary corporation whilst maintaining a local, community focus.

CVS Vets is dedicated to fostering an inclusive workplace where team members can be themselves, celebrating diversity and empowering every individual to perform at their best. The practice offers a clear career pathway for reception staff, with access to courses and development opportunities to help you grow and advance your career.