Veterinary Receptionist

About the Role

This Veterinary Receptionist position is based at Valley Veterinary Centre in Kilmarnock and is a permanent, on-site role. The contract is for 20 hours per week, with shifts worked Monday to Friday between 08.00 and 19.00, plus a shared rota for Saturdays from 08.30 to 15.00.

You will be the first point of contact for clients, helping to keep the front desk calm, organised and welcoming. The role suits someone who can balance efficiency with empathy, especially when clients need reassurance and support.

Valley Vets is part of CVS Vets, so the role sits within a wider veterinary group with a focus on client care, learning and progression.

Key Responsibilities

• Answer incoming calls and book appointments
• Respond to enquiries by phone, email and in person
• Welcome and register new clients
• Process insurance forms
• Dispense medication when required
• Handle payments accurately
• Support clients with empathy and professionalism during difficult moments
• Use the in-house system to organise patients
• Liaise with other veterinary practices about patient needs and queries
• Deal with calls relating to debts, belongings and refunds
• Help ensure clients feel welcomed and valued

Requirements

• Previous experience as a receptionist or in another demanding, client-focused role
• Veterinary reception experience is an advantage, but not essential
• Resilience and the ability to handle emotional situations with kindness
• Strong communication skills and genuine empathy
• Good customer service skills and experience dealing with the public
• A positive attitude and strong teamwork skills
• Confident use of Microsoft Office and database systems
• Right to work in the UK, as visa sponsorship is not available for this role

Benefits

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave pro rata, plus bank holidays
• Staff discount on veterinary bills and care
• Staff discount on Animed Direct for pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with courses to help build skills and progress within CVS

About the Practice

The role is with Valley Veterinary Centre in Kilmarnock, part of CVS Vets. The advert describes the practice as first opinion and points candidates to the practice profile page for a closer look at the site.

CVS Vets says its wider network includes over 500 practices and more than 8,000 professionals, with a focus on care, support, learning and progression. The company also states that it is committed to an inclusive workplace and reflecting the communities it serves.