About the Role
You'll be at the heart of this busy, well-established multisite practice, providing the warm welcome and smooth operations that keep things running. Based primarily at the Musselburgh branch with shifts across Bonnyrigg and occasional cover for Penicuik, you'll work a 4-day week across 38 hours (Monday–Friday), with a 1 in 5 weekend rota to share the workload fairly with the team.
Gordon Vets has built a loyal client base and a reputation for caring practice. The reception team you're joining is part of a larger, experienced group—16 vets, 12 nurses, and 13 reception and admin staff across three locations—creating real support and camaraderie rather than the chaos of understaffed practices.
Key Responsibilities
- Welcome clients and their pets with a professional, friendly manner and manage the front-of-house environment
- Manage the appointment system and coordinate scheduling across three sites
- Handle stock control and keep consulting rooms, waiting areas, and offices stocked and clean
- Prepare paperwork and patient records in advance for the veterinary team
- Accurately enter client and patient information into the practice management system in a timely manner
- Register new clients, explain services and current offers, and process payments
- Manage daily banking and financial transactions
- Support colleagues across all three sites and undertake any additional administrative tasks
- Attend training events to maintain the knowledge and awareness needed for the role
Requirements
- A friendly, organised, and customer-focused approach to your work
- Excellent communication skills and a professional, welcoming manner with clients
- Experience in a customer-facing role with a strong focus on service and attention to detail
- Ability to manage multiple tasks effectively in a busy environment
- Collaborative team player with a willingness to support colleagues
- Proactive attitude and openness to feedback and learning
Benefits
- 6.6 weeks' annual leave, increasing with length of service
- Additional annual leave on your birthday
- Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy pay)
- Healthcare Cash Plan
- Cycle to Work scheme
- Pension scheme
- Discounted staff pet care
- Learning and development opportunities via the IVC Evidensia Academy
- Voluntary benefits package (choose benefits to suit you)
- Access to discounts and cashback with hundreds of participating retailers
About the Practice
Gordon Vets is a thriving three-site small animal practice serving East Lothian and Midlothian with locations in Musselburgh, Bonnyrigg, and Penicuik. The practice treats dogs, cats, small pets, and is exotic-friendly, rabbit-friendly, and chicken-friendly. With 16 vets, 12 nurses, and 13 reception and admin team members across the sites, it's a well-resourced practice built on a long-standing loyal client base and a strong, experienced team culture.
Gordon Vets is part of IVC Evidensia, the UK and Europe's leading veterinary care group comprising over 900 practices and referral hospitals. IVC Evidensia is committed to supporting career development, learning, innovation, and wellbeing across all team members, creating environments where teams can grow in confidence, capability, and fulfilment at every stage of their career.
