About the Role
You'll be the first point of contact for clients at Grove Lodge Veterinary Group, a bustling small animal practice with 17 vets and 26 nurses across seven locations in the Brighton and Worthing area. This is a full-time permanent role working Monday to Friday with occasional Saturday mornings (8:30amā12:00pm), based primarily at the Worthing hospital but with flexibility to cover other branches as needed. If you drive, you'll have the chance to work across all their sites in Brighton, Portslade, Southwick, Lancing, Broadwater, Tarring, and Durrington.
Working 5 Ć 9-hour days (1 hour unpaid lunch), you'll manage a fast-paced reception environment where no two days are the same. From booking appointments and handling enquiries via phone, email, or face-to-face, to maintaining client records and processing payments, you'll play a vital role in delivering the excellent service Grove Lodge is known for.
Key Responsibilities
- Manage appointment bookings and client enquiries across multiple communication channels (phone, email, in-person)
- Maintain accurate client records and process payments
- Provide a warm, professional welcome to clients and their pets
- Work flexibly across all seven practice sites when coverage is needed
- Support the wider team in delivering outstanding customer service
Requirements
- Excellent communication skills and a professional, welcoming manner
- Customer-facing experience with a strong focus on service and attention to detail
- Ability to manage multiple tasks effectively in a busy environment
- A collaborative, team-focused approach with willingness to support colleagues
- Proactive attitude and openness to feedback and learning
- A valid driving licence (essential for flexibility across sites)
Benefits
- 6.6 weeks' annual leave, plus additional leave on your birthday
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits package with choice of perks
- Access to discounts and cashback with hundreds of retailers
About the Practice
Grove Lodge Veterinary Group is a well-established small animal practice serving the West Sussex area across seven locations. As part of IVC Evidensiaāthe UK and Europe's leading veterinary care group comprising over 900 practices and referral hospitalsāthe team benefits from significant support and resources while maintaining a strong local, personal culture. The practice is home to 17 veterinary surgeons and 26 nurses (including student nurses) supported by VCAs and administrative staff, all united by a commitment to creating a safe, open, and encouraging workplace.
IVC Evidensia is built on the principle that careers should be built without limits. The group invests in learning, innovation, and team wellbeing, creating environments where colleagues can grow in confidence, capability, and professional fulfilment at every career stage.
