Client Care Coordinator

About the Role

You'll be the first point of contact for clients at White Cross Vets, a growing family of practices committed to exceptional care and outstanding client experiences. This full-time role offers a welcoming environment where you'll manage the smooth day-to-day running of reception and build genuine connections with clients and their pets. Working Monday to Friday with shared Saturday cover (time off in lieu), you'll work shifts between 8:30am and 7:00pm, giving you predictable hours and weekday structure.

White Cross Vets has earned three-star Best Companies accreditation for five consecutive years, reflecting their genuine focus on supporting their team. You'll be part of a collaborative practice where clinical and non-clinical colleagues work together to ensure every client and patient journey is positive and memorable.

Key Responsibilities

• Deliver a warm, professional and compassionate experience for every client interaction
• Manage appointments and telephone enquiries efficiently
• Handle client communications and ensure smooth day-to-day reception operations
• Process cash and card payments accurately
• Maintain confidentiality and manage sensitive information appropriately
• Support colleagues across the practice and remain calm and organised in a busy environment

Requirements

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role with strong focus on service and attention to detail
• Ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• Proactive attitude with openness to feedback and learning

Benefits

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies including maternity, paternity, adoption, shared parental and surrogacy pay
• Healthcare Cash Plan and Cycle to Work scheme
• Pension scheme
• Discounted veterinary care for your own pets
• Learning and development opportunities via the inspiring vet care Academy
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of retailers
• Clear career pathways with progression opportunities into client care and practice leadership roles

About the Practice

White Cross Vets, Kings Heath is part of inspiring vet care, the UK's number one vet care provider, trusted with the care of over 2 million animals. The practice treats dogs, cats and small pets from its location on Alcester Road in Kings Heath, Birmingham, and is Rabbit Friendly accredited. The team is committed to delivering exceptional care for pets and outstanding experiences for clients.