Receptionist

About the Role

You'll be the first point of contact at Blaise Veterinary Referral Hospital, a 36,000 sq ft specialist centre treating up to 10,000 pets annually across the Midlands. This part-time role offers a manageable rotating schedule: alternating weeks of four 8.5-hour shifts (Saturday to Tuesday) and two 8.5-hour shifts (Monday and Tuesday only), giving you genuine flexibility alongside a supportive clinical team.

Located in Longbridge with easy A38 access, the hospital sits within the West Longbridge regeneration project. You'll welcome clients and their pets, manage referral appointments, handle enquiries from partner practices, and ensure every interaction reflects care and professionalism.

Key Responsibilities

• Be the first point of contact for referring vets, partner practices, and pet owners booking appointments
• Greet clients and their pets with a friendly, professional manner
• Maintain and update electronic and physical medical records with accuracy and confidentiality
• Process payments, collect fees, and issue invoices or receipts
• Monitor and order office and reception supplies as required
• Support the maintenance team to keep reception, waiting areas, and communal spaces clean and organised
• Work closely with clinical and non-clinical colleagues to ensure a smooth client and patient journey

Requirements

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role with strong attention to detail and service focus
• Ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• Proactive attitude with openness to feedback and learning

Benefits

• 6.6 weeks' annual leave (full-time equivalent)
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
• Healthcare Cash Plan and Cycle to Work scheme
• Learning and development via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice and access to discounts and cashback with hundreds of retailers
• Clear career pathways with progression opportunities in client care and practice leadership

About the Practice

Blaise Veterinary Referral Hospital is part of inspiring vet care (IVC Evidensia), the UK's number one vet care provider, trusted with the care of over 2 million animals. The hospital is one of the largest referral centres in the UK, delivering comprehensive multi-discipline specialist veterinary services and round-the-clock emergency care to pets and their owners across the Midlands.

The team is values-led, focused on care, community, and continuous improvement, with a commitment to supporting staff development and wellbeing from the start of their career.