Veterinary Receptionist

About the Role

You'll be the first point of contact for clients at Zetland Vets, a busy eight-site practice in Bristol serving over 2 million animals across the region. This part-time role offers a varied schedule: Mondays and Wednesdays 8:30am to 2:00pm, Tuesdays 8:30am to 5:00pm (with a 30-minute unpaid lunch), and every other Saturday 8:30am to 12:00pm. It's an excellent opportunity to develop your skills in a supportive, established team where many colleagues have been with the practice for more than a decade.

Working within a practice of 17 Veterinary Surgeons and 15 Registered Veterinary Nurses, you'll manage appointments, handle enquiries and support client communications in a warm, collaborative environment. Your role will be central to creating a positive experience for both clients and patients.

Key Responsibilities

• Be the first point of contact for clients, ensuring a welcoming and professional welcome at every interaction
• Manage appointments and scheduling across the practice
• Handle client enquiries and communications with professionalism and care
• Support the smooth day-to-day running of the reception area
• Work closely with clinical and non-clinical colleagues to ensure positive client and patient journeys
• Manage multiple tasks effectively in a busy environment

Requirements

• Friendly, organised and customer-focused approach to work
• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role with a strong focus on service and attention to detail
• Ability to manage multiple tasks effectively in a busy environment
• Collaborative approach and willingness to support colleagues
• Proactive attitude with openness to feedback and learning

Benefits

• 6.6 weeks annual leave plus your birthday off (full-time equivalent, pro rata for part-time)
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with participating retailers

About the Practice

Zetland Vets, Backwell is part of inspiring vet care (IVC Evidensia), the UK's number one vet care provider. The practice is RCVS-accredited and operates across eight sites in Bristol, with a strong team of experienced veterinary surgeons and nurses. The practice treats dogs, cats and small pets, and is exotic-friendly.

The team is built on values of care, community and continuous improvement, with a commitment to supporting staff development, wellbeing and career progression from the start of their career.