Veterinary Receptionist

About the Role

You'll be the first point of contact for clients and their pets at Haydon Veterinary Centre, a small animal practice in Bridport serving dogs, cats, rabbits, small furries and the occasional chicken. This part-time role runs Monday to Friday, 9:00am to 2:00pm (with a 30-minute unpaid break), offering genuine flexibility in a supportive team environment.

The practice operates its own ambulance for house visits and runs a nurse-led community visiting service, so you'll be working alongside a hands-on clinical team who truly collaborate to deliver exceptional patient care. Your role will be central to ensuring every client and patient has a positive experience from the moment they walk through the door.

Key Responsibilities

• Welcome clients and their pets with warmth, care and professionalism
• Manage face-to-face, telephone and email enquiries efficiently and compassionately
• Book and coordinate appointments across the clinical team
• Handle payments and maintain accurate client records
• Support clients during sensitive or emotional situations with genuine empathy
• Work closely with vets and nurses to ensure smooth daily operations
• Manage multiple tasks in a fast-paced environment while maintaining attention to detail
• Keep the reception area and waiting space clean, tidy and well-stocked

Requirements

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role with a strong focus on service and attention to detail
• Ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and genuine willingness to support colleagues
• Proactive attitude with openness to feedback and learning

Benefits

• 6.6 weeks' annual leave plus your birthday off (FTE equivalent)
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts with hundreds of retailers
• Clear career pathways with progression opportunities within client care and practice leadership

About the Practice

Haydon Veterinary Centre is part of inspiring vet care, the UK's leading vet care provider trusted with the care of over 2 million animals. The practice is located in Bridport, South West, and specialises in small animal care including dogs, cats, rabbits and small pets. The team operates its own ambulance service and provides nurse-led community visits, actively supporting the local community while maintaining exceptional clinical standards.

The practice is underpinned by a values-led culture focused on care, community and continuous improvement, with clear pathways for career development and a strong commitment to team wellbeing and professional growth.