About the Role
You'll be the first point of contact for clients at Penmellyn Vets, a thriving six-site practice nestled in mid-Cornwall. This is a busy, fast-paced environment where no two days are quite the same. Working full-time over a 4-day week (37.5 hours), you'll bring warmth and professionalism to every interaction, from the moment clients walk through the door to when they leave with their pet.
This is a fixed-term appointment for 6 months, offering flexibility and variety alongside supporting a dedicated clinical team that genuinely cares about patient welfare and client satisfaction.
Key Responsibilities
- Welcome clients and their pets with a professional, friendly manner and ensure a positive first impression
- Manage the practice diary and book appointments efficiently to keep operations running smoothly
- Handle telephone and email enquiries promptly and professionally
- Liaise with clinical and non-clinical colleagues to support client and patient care journeys
- Support the smooth day-to-day running of the practice and contribute to a five-star customer experience
Requirements
- Excellent communication skills and a naturally welcoming, professional manner
- Experience in a customer-facing role with a strong focus on service and attention to detail
- Ability to juggle multiple tasks effectively in a busy, fast-paced environment
- A collaborative team player who's willing to support colleagues and embrace feedback
- A proactive, organised approach to work
Benefits
- 6.6 weeks annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies including maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities through the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care for your own pets
- Voluntary benefits including Green Cars salary sacrifice and access to discounts with hundreds of retailers
- Clear career pathways with progression opportunities into client care and practice leadership
About the Practice
Penmellyn Vets is a six-site practice serving mid-Cornwall with a reputation for compassionate, high-quality care. The practice welcomes dogs, cats, small pets, exotic animals, rabbits and chickens. As part of IVC Evidensia (inspiring vet care), the UK's number one vet care provider, Penmellyn Vets operates within a supportive network trusted with the care of over 2 million animals nationally.
The team is built on a values-led culture focused on care, community and continuous improvement, with a commitment to supporting staff development and wellbeing from day one.