Client Care Administrator

About the Role

You'll join Veterinary Vision, a dedicated ophthalmology referral service serving cases across the UK. This is a full-time permanent role supporting the clinical and client care functions in a state-of-the-art facility where patient wellbeing is the top priority. Working alongside veterinary surgeons, nurses, and the wider client care team, you'll provide accurate, timely administrative support while maintaining the highest confidentiality standards.

This role thrives on excellent organisation, meticulous attention to detail, and the ability to work calmly and professionally in a fast-paced, sometimes emotionally sensitive clinical environment.

Key Responsibilities

• Prepare veterinary reports, referrals, and clinical documentation for the ophthalmology referral practice
• Maintain accurate patient records in line with GDPR and confidentiality standards
• Process insurance claims and liaise professionally with clients, insurers, and clinical teams
• Book consultations, investigations, and surgical procedures; manage appointment coordination
• Handle telephone enquiries, referrals, and client communications with compassion and professionalism
• Provide reception cover and support smooth communication and workflow across departments
• Follow practice policies, maintain confidentiality, and participate in training and development as required

Requirements

• Minimum 12 months of customer-facing experience
• Strong administration and organisation skills
• Ability to work well under pressure
• Confident and professional telephone manner

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Employer contribution pension scheme
• Life Assurance and Enhanced sickness pay
• Enhanced equal family leave
• Wellness programme: Employee Assistance Programme, Eyecare voucher scheme, Free annual Flu jab
• Cycle to work scheme
• Staff discount schemes
• Recruitment referral reward scheme
• Career progression opportunities

About the Practice

Veterinary Vision is a specialist ophthalmology referral service equipped with state-of-the-art operating facilities for all types of ocular surgery. The practice is part of Linnaeus, a forward-thinking partnership of primary care and referral veterinary practices across the UK and Ireland, and is owned by Mars Veterinary Health, the largest family-owned veterinary company in the world.

Linnaeus is committed to fostering an inclusive, diverse culture where over 6,000 Associates are empowered to speak up and deliver quality services. You'll have access to a vast network of specialists, worldwide development opportunities, and a comprehensive wellbeing package that prioritises both physical and mental health.