Veterinary Client Administrator (Finance)

About the Role

Davies Veterinary Specialists is recruiting a full-time Client Finance Administrator to support the Finance Manager in day-to-day operations at this busy small animal referral centre. You'll work both as part of a collaborative team and independently, supporting clients, patients, and clinical staff across a growing practice. This is a role that demands teamwork, attention to detail, and a genuine commitment to client service.

Based in beautiful Hertfordshire and Bedfordshire countryside within 50 minutes of London by train, you'll enjoy working in a well-established, award-winning practice. The role includes Saturday working on a rota basis (approximately 1 in 6 to 8 weeks).

Key Responsibilities

• Reconcile daily takings and maintain accurate financial records
• Provide billing and finance support, processing sales, charges, and payments
• Assess and submit insurance claims promptly and accurately
• Review client accounts and clinical history to facilitate direct insurance claims
• Guide clients through insurance queries and claims processes, keeping them informed verbally and in writing
• Process insurance shortfalls, excess payments, and co-payment liabilities without delay
• Manage credit control for outstanding payments and direct insurer payments
• Conduct telephone and face-to-face discussions with clients regarding financial matters

Requirements

• Full-time availability, 40 hours per week
• Ability to work independently and collaboratively in a busy environment
• Strong financial administration and attention to detail
• Professional communication skills, both verbal and written
• Veterinary or animal industry experience desirable but not essential
• Understanding of medical terminology desirable

Benefits

• 5 weeks holiday plus bank holidays and birthday leave
• Employer contribution pension scheme
• Life assurance and enhanced sickness pay
• Enhanced equal family leave
• Income protection
• Staff discount schemes
• Wellness programme including employee assistance programme, eyecare vouchers, free annual flu jab, and cycle-to-work scheme
• Recruitment referral reward scheme
• Career progression opportunities

About the Practice

Davies Veterinary Specialists is one of Europe's largest and most diverse small animal veterinary referral centres, with over 200 staff members. Founded over 20 years ago, Davies is recognised as a leader in the veterinary referral sector, offering a wide range of multi-disciplinary services. The practice is known for pioneering sustainability initiatives, having gained the Investors in the Environment Green Award and won several other industry accolades.

Davies is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. As a Linnaeus associate, you'll benefit from a network of specialists, worldwide development opportunities, and a comprehensive wellbeing package prioritising both physical and mental health. The practice is committed to fostering an inclusive and diverse culture where excellence and the purpose of creating a better world for pets are central to everything they do.