Client Care Assistant - Part Time

About the Role

You'll be the first person clients meet—whether they're walking through the door or calling with a concern. This 3-day-per-week position offers genuine flexibility alongside a supportive team environment where your contribution is genuinely valued. Based in South Harrow, you'll manage the rhythm of the practice reception, from greeting clients to optimising the appointment diary and handling the steady stream of calls that keeps things running smoothly. This role suits someone who thrives in a client-facing position and wants to work somewhere that respects work-life balance. You'll be part of a practice that's invested in staff wellbeing and offers clear pathways to develop your skills in veterinary reception.

Key Responsibilities

• Greet clients on arrival, manage check-ins, and maintain accurate client records
• Answer incoming calls, handle client enquiries, and manage message taking
• Triage emergency appointment requests, contact clients to prioritise bookings, and reschedule non-urgent appointments as needed
• Manage the practice appointment diary to maximise availability based on team skillset
• Ensure online appointment slots are kept available and current for client bookings
• Process repeat prescription requests from clients
• Work collaboratively within a supportive reception and clinical team

Requirements

• Excellent client-facing and communication skills—calm, friendly, and professional
• Good numeracy and attention to detail
• Proficiency with online appointment booking systems
• Ability to prioritise tasks, remain calm under pressure, and adapt to changing demands
• Team player mentality with a willingness to learn and support colleagues
• Previous veterinary reception experience is desirable but not essential

Benefits

• Health & Wellbeing: Health Cash Plan from day one, 24/7 counselling and support line, Life Assurance at 3x salary
• Time Off: 5 weeks' annual leave plus bank holidays (increasing with service), plus one extra paid 'Day for You'
• Practical Support: Cycle to Work scheme, Season Ticket loans, employee discounts on Medivet products and services

About the Practice

The Medivet South Harrow practice is part of Medivet Group, one of the UK's largest veterinary networks. The practice combines local, community-focused care with access to group resources and support systems. The team prioritises both client satisfaction and staff wellbeing, creating an environment where you're supported to develop your career. Medivet operates across multiple sites with a unified focus on quality care and professional development. This role sits within a larger network that invests in staff training, wellbeing initiatives, and career progression pathways.