Client Care Assistant (CCA)

About the Role

You’ll be the first point of contact for every client who calls or walks through the door—the role that sets the tone for their entire experience. Based in Stoke Newington with a 1:4 weekend rota covering the Kensington 24-hour hospital (8-hour shifts, plus occasional bank holidays), this full-time position offers a blend of front-desk energy and genuine team support. The practice values calm, organised people who can juggle multiple priorities without losing their patience or sense of humour.

This is reception work with real variety: managing the appointment diary, triaging emergencies, processing prescriptions, and keeping the team running smoothly. You’ll work in a collaborative environment where your contribution directly impacts the experience of clients, patients, and colleagues alike.

Key Responsibilities

• Greet clients on arrival, answer phone calls, and manage messages with professionalism and warmth
• Maintain accurate client and patient records, keeping systems up to date
• Triage emergency appointments—assessing urgency, liaising with clients, and rearranging appointments as needed
• Manage the practice diary to optimise appointment availability based on team skills and capacity
• Ensure online appointment slots are released and maintained for client bookings
• Process repeat prescription order requests efficiently
• Work collaboratively within the team, supporting colleagues and maintaining a positive atmosphere

Requirements

• Excellent reception and client-facing skills with a genuine ability to stay calm under pressure
• Strong numeracy and proficiency with online appointment booking systems
• Ability to prioritise, multitask, and remain organised in a busy environment
• Flexible, willing to learn, and genuinely team-oriented
• Previous veterinary receptionist experience is desirable (but not essential)

Benefits

• Health & Wellbeing: Health Cash Plan from day one, 24/7 counselling and wellbeing support, and Life Assurance at 3x salary
• Annual Leave: 5 weeks’ holiday plus Bank Holidays (rising with length of service), plus one extra paid ‘Day for You’
• Additional Perks: Cycle to Work scheme, Season Ticket loans, and discounts on Medivet products and services

About the Practice

This is a Medivet practice—part of a forward-thinking veterinary group with a genuine commitment to employee wellbeing. The practice in Stoke Newington works as part of a wider network, with access to the Kensington 24-hour hospital for out-of-hours cover and specialist support when needed.