Veterinary Receptionist

About the Role

You’ll be the first point of contact for pets and owners at PDSA Manchester, helping to deliver a welcoming and efficient service in a busy hospital environment. The role centres on excellent customer service, sympathetic communication and keeping people supported from the moment they arrive or call.

This is a 20 hour per week, part-time temporary role for 6 months. The rota is varied and is provided 4 weeks in advance, with planned overtime. You should be comfortable working weekdays, weekends and bank holidays as part of a self-covering team, and the role typically includes 5 to 10 hours of overtime each week.

Key Responsibilities

• Greet and process clients attending the hospital.
• Handle telephone enquiries with a courteous and professional approach.
• Encourage appropriate financial contributions from clients.
• Maintain accurate PDSA paperwork and records.
• Support a busy reception team on a self-covering rota, including short-term sickness and annual leave cover when needed.

Requirements

• Good communication skills and an excellent telephone manner.
• A caring, professional approach.
• Organisation, reliability and the ability to prioritise your workload.
• Comfort working in a fast-paced environment and staying calm under pressure.
• Flexibility to respond to changing demands.
• Previous office or reception experience is an advantage, including word processing and computerised record systems, but it is not essential.
• A willingness to learn and work as part of a supportive team.

Benefits

• £13.47 to £13.87 per hour.
• 20 contracted hours per week, with typically 5 to 10 hours of overtime available each week.
• No fixed rota, with schedules provided 4 weeks in advance.
• Weekends worked on a rota basis, with time back the following week as stand-down.
• Typically 2 to 3 bank holidays per person per year on rota.
• Flexible working options.
• 25 days holiday plus Bank Holidays.
• Three paid special days off each year: Volunteering Day, Celebration Day and Wellbeing Day.
• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
• Life assurance at four times annual salary.
• AXA Health Employee Assistance Programme with 24/7 wellbeing support.
• Retail, holiday and lifestyle discounts through the Fetch benefits platform.
• Enhanced maternity, paternity and adoption leave.
• 10% discount on PDSA Pet Insurance plus access to staff veterinary services.

About the Practice

PDSA provides vital veterinary care for pets whose owners are in financial hardship. The organisation has supported people and pets for over a century and is focused on expanding its reach so it can help even more families.

The Manchester hospital is described as busy, and the wider organisation says its teams are collaborative and supportive, with a strong focus on inclusion, meaningful work and positive change.