About the Role
Salary: National Minimum Wage
This part-time receptionist role (24 hours weekly, including Saturday mornings) offers the perfect balance for someone seeking flexible veterinary practice work. You'll be the first point of contact for clients and their pets, setting the tone for their experience at Straid Vets—a forward-thinking small animal practice in Beaconsfield, a bustling town with excellent transport links to London, local countryside, and plenty of independent shops and cafes.
The practice itself is well-equipped with 3 consultation rooms, dedicated prep and dental area (with dental X-ray), a theatre, X-ray room, ultrasound, in-house laboratory, and separate dog and cat wards. Beyond routine surgery, the team performs orthopaedic and advanced soft tissue procedures, creating a dynamic environment where you'll support diverse cases and a clinically ambitious team.
Key Responsibilities
- Greet clients and pets warmly upon arrival, creating a welcoming and professional atmosphere
- Schedule appointments efficiently and manage the clinic calendar across multiple time slots
- Answer phone enquiries regarding services, treatments, and pet care information with confidence and accuracy
- Maintain detailed patient records, including medical histories and laboratory results
- Process payments and manage billing enquiries with attention to detail
- Keep the reception area clean, organised, and well-stocked with supplies
- Support colleagues during busy periods, assisting with client communications and follow-ups
- Work collaboratively with clinical and non-clinical staff to ensure a positive journey for every client and patient
Requirements
- Excellent communication skills and a naturally welcoming, professional manner
- Proven experience in a customer-facing role with a strong focus on service and attention to detail
- Ability to prioritise and manage multiple tasks effectively in a busy environment
- Strong organisational skills and reliability
- Collaborative mindset with a genuine willingness to support team colleagues
- Proactive approach and openness to feedback and ongoing learning
Benefits
- 6.6 weeks' annual leave (FTE basis)
- Additional annual leave on your birthday
- Increasing leave accrual with length of service
- Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy pay)
- Healthcare Cash Plan
- Cycle to Work scheme
- Pension scheme
- Discounted staff pet care
- Learning and development opportunities through the IVC Evidensia Academy
- Voluntary benefits programme—choose from a range to suit your needs
- Access to discounts and cashback with hundreds of retail partners
About the Practice
Straid Veterinary Clinic is a small animal practice serving Beaconsfield with a focus on quality care and clinical innovation. The team actively promotes clinical freedom and invests in new services—they're keen to support colleagues developing certificates and special interests. The practice is part of IVC Evidensia, the UK and Europe's leading veterinary care group, comprising over 900 practices and referral hospitals united by a shared mission: happier animals, happier owners.
At IVC Evidensia, careers are built without limits. The organisation is committed to supporting every team member to make clinical impact, access diverse career opportunities, and play an active role in their communities. Investment in learning, innovation, and wellbeing creates environments where teams grow in confidence, capability, and genuine fulfilment at every career stage.
