Practice Manager

About the Role

The Dermatology Referral Service is seeking an experienced Practice Manager to oversee day-to-day operations at their specialist dermatology clinic in Glasgow's heritage Ibrox district. This is a full-time position across 4–5 days per week, based in a beautiful stone building that has been a cornerstone of veterinary dermatology for over 25 years. You'll work alongside a supportive admin team managing reception, debt, and insurance processes, whilst collaborating closely with the clinical leadership team (both RCVS-recognised specialists). This role is ideal for someone looking to step into or develop their management career in a healthcare-focused, values-driven environment. No previous veterinary experience is required, but strong supervisory or management credentials are essential.

Key Responsibilities

• Lead non-clinical operations and day-to-day clinic management to ensure smooth, efficient running
• Support and develop the admin team handling reception, debt management, and insurance processes
• Oversee budget management and P&L reporting to senior leadership
• Manage complaints, changes, and complex operational situations with confidence and professionalism
• Work closely with clinical leadership to maintain high performance, quality standards, and outstanding client experience
• Foster a positive team culture that enables clinicians to deliver excellent specialist care

Requirements

• Proven management or supervisory-level experience (healthcare, veterinary, or service-led environments preferred but not essential)
• Strong people management skills, including performance management and team development
• Excellent operational and organisational capability with the ability to manage competing priorities
• Demonstrated experience handling complaints and managing change with confidence
• Strong communication and stakeholder management abilities
• Attention to detail with the capacity to think ahead and continuously improve processes

Benefits

• Competitive salary up to £37,000 per annum (depending on experience)
• 6.8 weeks annual leave including bank holidays
• Healthcare Cash Plan
• Cycle to Work scheme
• Green Cars salary sacrifice scheme
• Voluntary benefits package (choose benefits to suit your needs)
• Discounted staff pet care
• Access to discounts and cashback with hundreds of participating retailers
• Clear career pathways with progression into senior practice or regional leadership roles
• Ongoing learning and development supporting leadership growth

About the Practice

The Dermatology Referral Service is a specialist veterinary practice with clinics in Glasgow and Aberdeen, dedicated exclusively to the diagnosis and treatment of skin and ear disease in companion animals. The practice is led by Peter Forsythe and Hilary Jackson, both recognised RCVS specialists in veterinary dermatology with over 40 years of combined experience. Operating as a referral-only service, the practice receives cases from first opinion vets across Scotland requiring expert investigation and management of complex or long-standing skin and ear conditions. The clinic is equipped with a full range of diagnostic and treatment facilities including video-otoscopy, intradermal testing, and immunotherapy services. As part of IVC Evidensia—the UK and Europe's leading veterinary care group comprising over 900 practices and referral hospitals—the practice benefits from group support whilst maintaining its specialist reputation and close-knit team culture. The Ibrox location provides excellent motorway access for referring vets and their clients.