Crematorium Office Administrator

About the Role

As a Crematorium Office Administrator at Pet Cremation Services, you’ll be part of a small, supportive team helping the crematorium run smoothly while offering a compassionate service to pet owners and veterinary practices.

Based at Guilsborough in Northamptonshire, the role combines administration, customer care and practical support. You’ll be welcoming bereaved owners, handling enquiries, preparing documentation and helping to make sure services are managed accurately, sensitively and on time.

Key Responsibilities

• Welcome pet owners and visitors with care, compassion and professionalism, including supporting visits for bereaved owners.
• Handle telephone enquiries from pet owners, veterinary practices and other customers.
• Keep cremation records, certificates, labels, collection records and other documentation accurate and up to date.
• Use Excel and business systems to update records, schedules, invoices and other operational information.
• Take card payments, record cash sales and check invoices and paperwork for accuracy.
• Support practical tasks such as preparing paw prints and fur clippings, and returning ashes when required.
• Help monitor stock, place orders and keep the office and public areas clean and welcoming.

Requirements

• Strong communication and customer service skills, with a compassionate and respectful approach.
• Excellent organisation and attention to detail.
• Confidence using Microsoft Word and Excel, with the ability to learn business systems.
• Ability to manage priorities, follow processes and meet deadlines.
• A proactive approach to problem solving and knowing when to ask for support.
• Ability to work independently while contributing positively to a small team.
• Awareness of confidentiality and GDPR requirements.
• Previous experience in administration, customer service or a similar role is nice to have.
• Experience using a business management system is nice to have.
• Experience in a veterinary, animal care, funeral or bereavement related environment is nice to have.
• A valid UK driving licence is helpful, or you’ll need to be able to make your own arrangements to get to work on time.

Benefits

• Salary up to £21,606 per year, with an equivalent rate of £13.85 per hour based on a 30 hour week.
• Four day week, Tuesday to Friday.
• Working hours of 9am to 5pm.
• In house and external training.
• A varied role with opportunities to learn and take on new responsibilities.
• A caring team where colleagues support one another.
• The chance to make a meaningful difference to people and their pets every day.

About the Practice

The role is with Pet Cremation Services at West Lodge Farm in Guilsborough, Northamptonshire. The advert describes a small, supportive team and a service focused on compassionate care for pet owners and veterinary practices.

More information about PCS is available on the crematorium website linked in the advert.