Practice Manager

About the Role

Vets for Pets in Clevedon is seeking an experienced Practice Manager to join the team on a part-time, 20-hour per week basis. This is a leadership role focused on the day-to-day operational management of a small animal practice, working closely with the business development partner to ensure smooth running and business growth.

You'll be at the heart of practice operations: managing HR processes, leading and developing the team, resolving client issues, and championing the practice's ethos as the friendliest in the area. This role suits someone with proven people management and organisational skills who thrives in a dynamic, inclusive environment.

Key Responsibilities

• Take full responsibility for day-to-day practice operations
• Champion and embed the practice ethos across all activities
• Manage and implement HR policies, supporting and developing team members
• Recruit, train and develop a high-performing team
• Proactively resolve issues to maintain consistently high standards of service
• Work closely with the business development partner to oversee practice finances and debt management
• Handle and resolve client complaints professionally and effectively
• Manage workload and diary to deliver all responsibilities successfully

Requirements

• Proven people management and client/customer care experience
• Experience working in a veterinary practice
• Strong organisational and time management skills
• Ability to recognise business opportunities and operational efficiencies
• Competence in analysing profit and loss accounts and identifying cost-saving opportunities
• Effective communicator who builds rapport quickly with teams
• Strong mentor and coach to colleagues
• Effective team player and collaborative worker
• Ability to recognise client needs and take timely action
• Microsoft Office expertise
• Passion for people and pets
• Commercially aware with ability to prioritise and plan
• Professional confidence and ability to work in challenging situations

Benefits

• 20% colleague discount at Pets at Home, Vets for Pets, and The Groom Room
• Access to additional discounts and cashback offers
• In-house career development opportunities
• Pension scheme
• Holiday allowance

About the Practice

Vets for Pets is part of the Pets at Home group, operating as a small animal veterinary practice with a strong emphasis on team wellbeing and inclusive culture. The practice values diversity, respect and celebration of difference, creating a supportive working environment for all staff.

Located in Clevedon, Somerset (postcode BS21 6XT), the practice is committed to delivering high-quality animal healthcare services and is looking for people who share their values of caring for pets, planet, and people.