Veterinary Care Assistant

About the Role

You’ll be the warm, welcoming face of Redhill Companion Care, supporting clients and their pets from the moment they arrive. This full-time position (40 hours per week) offers a genuine pathway into veterinary nursing, with in-house training and development opportunities to progress towards a Student Veterinary Nurse role.

The practice operates a modern, purpose-built facility with state-of-the-art equipment including digital X-ray and an in-house laboratory. You’ll work Saturday mornings on a 1:4 rota, but your weekdays will be packed with variety as you support the clinical team and deliver exceptional customer service in a bright, spacious, fully air-conditioned environment.

Key Responsibilities

• Welcome and reassure clients and their pets as they arrive at the practice, creating a warm first impression
• Support the clinical team with non-clinical duties to ensure smooth daily operations
• Stay informed about practice services and additional offerings to confidently guide clients
• Remain calm and attentive during busy periods and emotionally challenging moments, showing genuine empathy
• Assist in delivering exceptional patient care and maintaining the friendly, supportive atmosphere the practice is known for
• Bring enthusiasm and a proactive attitude to every task, with a real passion for both people and animals

Requirements

• A warm, friendly, and reassuring personality
• Genuine passion for helping people and their pets
• Ability to remain calm and focused in busy or emotionally demanding situations
• Enthusiasm, energy, and a proactive approach to your role
• Willingness to learn and develop your veterinary knowledge
• No specific qualifications required – the right attitude and willingness to progress matter most

Benefits

• Salary in line with national minimum wage
• 20% discount at Vet Group, Pets at Home, and the Groom Room
• Access to discounts and cashbacks
• In-house career development opportunities with potential to progress to Student Veterinary Nurse role
• Pension scheme
• Generous holiday allowance

About the Practice

Redhill Companion Care is a modern, purpose-built small animal practice located in Surrey. The practice is part of the Vets for Pets group and operates to industry-leading standards with state-of-the-art facilities designed to support the highest level of patient care.

The team is committed to creating an inclusive, supportive workplace where every colleague can be themselves. They value diversity and difference in all its forms, and encourage applications from candidates who share their passion for exceptional pet healthcare and outstanding customer service.