About the Role
This is a field-based leadership position covering Medivet’s South Central region, ideally based around Cambridgeshire, Bedfordshire, or Hertfordshire. You’ll be responsible for overseeing multiple clinics across the network, supporting Medivet’s ambitious partner-led growth strategy and driving the organisation towards 90% partner-led practices by 2027.
You’ll split your time between strategic planning, regular site visits, and hands-on support for clinic leadership teams. This role combines commercial acumen with genuine people leadership – you’ll mentor Branch Partners and Lead Vets, resolve complex operational challenges, and foster a collaborative culture across the hub-and-spoke model.
Full-time, permanent position with a competitive salary of £70,000 per year and the backing of a forward-thinking, supportive organisation that invests in continuous improvement and shared success.
Key Responsibilities
- Strategic Leadership: Support Medivet’s growth and partner-conversion strategy, working closely with Finance on budgeting, monthly performance reviews, and capital expenditure business cases
- Operational Excellence: Conduct regular site visits to review performance, identify opportunities, and support Lead Vets and Branch Partners; optimise schedules and appointments for client care and colleague wellbeing
- Stock & Material Management: Oversee stock management processes and drive improvements in material margin across your network
- People Leadership: Coach, develop, and inspire Branch Partners, Lead Vets, and Operations Support Managers through regular 1:1s, performance reviews, and tailored development plans; manage complex employment relations cases
- Recruitment & Talent Development: Lead recruitment of Branch Partners and development of Lead Vets; build strong internal talent pipelines; review recruitment progress monthly and approve new roles in Workday
- Governance & Compliance: Approve restricted drug requests, review refund reporting, ensure robust Health & Safety practices (including Evotix risk reviews), and support clinics in meeting PSS, RCVS, BVA, and VMD compliance standards
- Client & Quality Focus: Act as a trusted point of contact for clinic leadership; ensure complaints are resolved promptly and professionally; champion clinical governance and patient safety standards
- Facilities & Pride in Clinic: Partner with Facilities/Property teams to deliver Pride in Clinic initiatives and approve maintenance requests above clinic thresholds
Requirements
- Solid understanding of veterinary clinical operations, including planning, resourcing, and the realities of practice life
- Proven leadership and coaching skills with the ability to motivate and develop clinical and operational teams across multiple sites
- Excellent communication and influencing ability; strong relationship-building with Lead Vets, Operations Support Managers, and partners
- Strong commercial awareness, using data and insight to guide decisions and support sustainable growth
- Great organisational skills, balancing priorities and maintaining consistency across a busy network
- Proactive, solutions-focused mindset with confidence in problem-solving, decision-making, and driving accountability
- Competence with operational systems, including Microsoft Office, Workday, and other management tools
- Experience managing people and HR processes, with the ability to coach for performance and support complex employment relations cases
- Awareness of compliance, Health & Safety, and quality frameworks to ensure clinics operate safely and meet regulatory standards
- Full UK driving licence to support regular travel between clinics
Benefits
- Competitive salary: £70,000 per year
- Permanent, full-time position
- Part of a supportive, forward-thinking organisation that invests in its people
- Autonomy to shape your network with the backing of a strong central team
- Opportunity to make meaningful impact on colleagues, clients, and pets across the UK
- Access to continuous improvement and professional development culture
About the Practice
Medivet is a forward-thinking veterinary organisation committed to clinical excellence, continuous improvement, and shared success. The organisation is actively investing in its people and infrastructure, with an ambitious growth strategy aimed at achieving 90% partner-led practices by 2027. Medivet operates a collaborative hub-and-spoke model across multiple clinics in the South Central region, serving small animal, mixed animal, exotic, and hospital cases.
The company values inspirational leadership, employee empowerment, and environments where teams can thrive. You’ll work alongside dedicated clinicians and operational teams, with access to robust systems, compliance frameworks, and a central support team committed to helping each clinic deliver exceptional pet care.
