Veterinary Receptionist

About the Role

Vets for Pets is opening a brand-new practice in Horsham and seeking a passionate, friendly receptionist to be part of the founding team from day one. This is a genuine opportunity to help shape the culture and systems of a new practice alongside experienced veterinary surgeons committed to building a collaborative, supportive environment.

As the first point of contact for clients and their pets, you'll create a welcoming and professional experience for every visitor. The role offers both full-time and part-time opportunities with flexibility to suit your needs. Some weekend work is required, but there are no out-of-hours duties.

Key Responsibilities

• Deliver exceptional client care while supporting the highest standards of patient care
• Act as the key link between clients and the clinical team
• Build strong relationships with clients, their pets, and colleagues
• Greet clients warmly and provide clear, accurate information and guidance about services
• Manage payments and confidently book appointments using the online booking system
• Support the smooth day-to-day running of the practice
• Demonstrate strong computer skills and excellent organisational abilities
• Ensure every client visit is welcoming, supportive, and professional

Requirements

• A warm, friendly, and welcoming manner
• Excellent communication and customer service skills
• A calm, attentive, and compassionate approach
• Ability to provide accurate advice and guidance on services
• Emotional resilience and sensitivity when supporting clients through difficult situations
• A positive, proactive attitude and strong team spirit
• Enthusiasm for creating a supportive and welcoming practice environment
• Strong computer skills and excellent organisational abilities

Benefits

• 20% colleague discount at the Vet Group, Pets at Home, and Groom Room
• Access to discounts and cashback schemes
• In-house career development opportunities
• Pension scheme
• Holiday allowance
• Flexible shift patterns available
• Supportive, values-driven workplace committed to diversity and inclusion

About the Practice

Vets for Pets is launching a new small animal practice in Horsham under the leadership of two experienced veterinary surgeons. Elena brings extensive first-opinion experience, excellent clinical skills, and a calm, supportive leadership approach. Andrei offers broad clinical expertise, a patient-focused mindset, and a genuine passion for teamwork. Together, they are dedicated to creating a friendly, approachable, and high-performing practice where colleagues, clients, and pets all feel genuinely valued.

The practice is part of a larger veterinary group and is committed to building a collaborative, high-quality clinical environment from day one. They welcome people from all walks of life and are intentional in creating opportunities for exceptional talent within their communities.