Veterinary Receptionist

About the Role

This part-time Receptionist role is based at Vets for Pets Redhill and offers 37 hours per week, including 1 in 2 Saturdays. It is a client-facing position for someone who enjoys service, teamwork and keeping a busy practice organised.

Your day will centre on welcoming clients, supporting pets and helping coordinate the flow of appointments and bookings. The role also involves taking payments, handling future bookings and using the online booking system, so confidence with computers is important.

Key Responsibilities

• Welcome clients and act as the link between clients and the clinical team.
• Provide a high level of service to clients and their pets throughout their visit.
• Build positive relationships with clients, pets and the wider practice team.
• Manage payments and future bookings confidently.
• Use the online booking system to help keep the practice running smoothly.
• Offer support, guidance and practical help at reception.

Requirements

• Previous medical receptionist experience is essential, although some reception experience would be advantageous.
• Computer literacy is required.
• You should be calm, attentive and focused on client needs.
• A friendly, welcoming approach is important.
• Enthusiasm, drive and a genuine interest in pets are expected.

Benefits

• 20% discount at The Vet Group, Pets at Home and the Groom Room.
• Access to discounts and cashback offers.
• In-house career development opportunities.
• Pension.
• Holiday allowance.

About the Practice

The role is based at Vets for Pets Redhill, with the practice address listed as Unit 3, 12 Brighton Road, Redhill, RH1 6QL. The practice operates as part of the Vets for Pets and Companion Care brand.

The position sits within a client service setting where you will support the smooth day-to-day running of the practice and help create a welcoming atmosphere for visitors.