Veterinary Receptionist

About the Role

You'll be the cornerstone of the client experience at this busy Redhill companion care practice, acting as the vital link between clients and the clinical team. This full-time role works 40 hours per week and includes one in three weekend shifts, though part-time applications of at least 32 hours per week are also welcome.

Your days will be filled with greeting clients, building genuine relationships with them and their pets, managing the practice's online booking system, handling payments confidently, and ensuring every visitor leaves feeling valued and looked after. You'll coordinate the smooth running of daily routines, provide guidance on practice services, and handle the emotional spectrum of client interactions with grace and professionalism.

Key Responsibilities

• Greet clients and their pets warmly, offering support, guidance, and expertise throughout their visit
• Manage payments and future appointment bookings confidently using the practice's online system
• Provide an exceptional service that makes clients feel their pets are receiving the best possible care
• Keep yourself fully up to speed with practice services and additional offerings to guide clients effectively
• Support clients emotionally, whether they're receiving difficult news or celebrating a new puppy's first visit
• Contribute to creating a welcoming and friendly atmosphere alongside the wider practice team
• Coordinate day-to-day practice routines to ensure smooth operations

Requirements

• Previous medical receptionist experience essential
• Strong computer literacy and confidence using online booking systems
• Excellent client service skills with genuine love for people and pets
• Calm, attentive demeanor with ability to handle pressure and unexpected situations
• Friendly, welcoming personality and infectious enthusiasm
• Ability to build strong relationships with clients, pets, and colleagues
• Passion for making a difference in client and pet care

Benefits

• 20% discount at Vets for Pets, Pets at Home, and The Groom Room
• Access to discounts and cashbacks
• In-house career development opportunities
• Pension provision
• Holiday allowance

About the Practice

Vets for Pets operates small animal companion care practices across the UK. This Redhill location is part of a larger group committed to providing exceptional veterinary care and client service. The practice takes pride in embracing diversity and creating a welcoming environment where all team members can be their best selves.

The team values collaboration, exceptional service delivery, and genuine care for the animals in their care. They encourage applications from candidates who align with their values, even if experience doesn't perfectly match every requirement.