Veterinary Receptionist/Administrator

About the Role

You'll be the friendly, professional face of Bulwell Vets for Pets, creating a warm first impression for every client and their pets who walk through the door. This is a part-time permanent position covering 29.5 hours per week on average, with one in four Saturdays included in the rota. You'll work alongside a supportive team dedicated to delivering exceptional client service and pet care.

Your day will flow between greeting clients with genuine warmth, confidently managing payments and future appointments using the practice's online booking system, and coordinating the smooth running of daily operations. You'll be the crucial link between our clients and the clinical team, ensuring each visit leaves a lasting positive impression.

Key Responsibilities

• Greet clients and pets with a welcoming, professional manner and provide knowledgeable guidance about practice services
• Manage client payments, process future bookings, and coordinate scheduling using the practice's online system
• Support clients through sensitive moments such as difficult health news or celebrate milestones like a new puppy's first visit
• Maintain awareness of all available services and actively communicate these to clients
• Help coordinate the day-to-day running of the practice and ensure smooth client flow
• Create a welcoming and friendly atmosphere alongside your team colleagues

Requirements

• Strong computer literacy and ability to quickly learn the practice's online booking system
• Excellent client service skills with a genuine passion for helping people and their pets
• Calm, attentive demeanour with the ability to handle a busy, varied workload
• Natural warmth, enthusiasm and the ability to build strong relationships with clients and the team
• Reliability and flexibility to work the assigned shifts including one Saturday in four

Benefits

• 20% discount at Vets for Pets, Pets at Home and the Groom Room
• Access to discounts and cashback schemes
• In-house career development opportunities
• Pension scheme and holiday allowance
• Free car parking
• Competitive salary at national living wage

About the Practice

Bulwell Vets for Pets is part of Vets for Pets, a small animal veterinary practice serving the Nottingham community. The practice is committed to creating an inclusive, welcoming environment where staff from all backgrounds feel valued and supported to be their best selves.

The team prioritises exceptional client service and pet care, operating with a collaborative culture where every team member plays an important role in the practice's success.