Business Relationship Manager

About the Role

This Business Relationship Manager role sits within the senior leadership team at Vets Now Manchester and focuses on strengthening relationships with referring and partner practices while also helping to grow new business opportunities. The role also supports the admin and reception team, with responsibility for client experience and for handling customer or partner practice complaints and queries through to resolution.

The working pattern is 40 hours per week, Monday to Friday, with 8 hour shifts between 08:00 and 18:00. There is also a weekend on-call requirement, usually on a 1:4 rota.

Key Responsibilities

• Build and develop relationships with referring and partner practices
• Identify and support new business potential
• Support and manage administrators and receptionists
• Help deliver an excellent client care experience
• Handle customer and partner practice complaints and queries to resolution
• Bring commercial awareness, creativity and marketing and social media understanding to the role

Requirements

• Previous experience in a customer service and or business to business environment
• Previous line management experience
• Clinical experience preferred
• Understanding of marketing and social media would be beneficial
• Ability to develop strong relationships with a wide range of stakeholders quickly
• A genuine focus on client and customer care with consistently high service levels

Benefits

• Salary up to £40,000 DOE
• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You reward gateway with discounts and cashback at hundreds of retailers
• Family-friendly policies, including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions of 5% employee and 3% employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service cover of two times annual salary

About the Practice

Vets Now is the UK’s leading provider of emergency pet care, supporting more than 1700 veterinary practices through dedicated out-of-hours clinics and 24/7 pet emergency hospitals. The Manchester hospital provides both a referral service and an out-of-hours emergency service for veterinary practices in and around Manchester.

Working at Vets Now means being part of close-knit teams that support each other under pressure, share responsibility and work together with a shared purpose. The organisation also offers structured rotas, experienced clinical teams and opportunities to grow in ECC careers.