Receptionist

About the Role

This part-time, 12-month fixed-term receptionist role sits at the heart of Vets Now Kilmarnock's emergency and critical care service. You'll be working a rotating rota pattern that includes evenings and weekends, offering genuine flexibility to suit your lifestyle. Over 1700 veterinary practices across the UK trust Vets Now to provide 24/7 emergency care, and your clinic is one of 60 plus dedicated out-of-hours facilities delivering compassionate care when pets need it most.

Your role is genuinely frontline. Whether clients are calling in a panic about their pet or arriving at the clinic during an emergency, you'll be their first point of contact, setting the tone for their entire experience.

Key Responsibilities

• Be the first point of contact during emergencies: answer calls, greet clients in person, and manage enquiries with calm professionalism
• Handle financial transactions accurately and securely
• Relay critical information to the veterinary team about patients en route or clients requiring assistance
• Perform administrative duties to ensure smooth clinic operations
• Provide a friendly and reassuring presence when clients need support most
• Act as liaison between clients and veterinary professionals

Requirements

• Strong communication skills, both face-to-face and over the phone
• Ability to remain calm and organised in high-pressure, emergency situations
• Accuracy with administrative and financial tasks
• Flexibility to work the rotating rota pattern including evenings, weekends, and bank holidays
• Friendly, professional demeanour with genuine empathy for clients and their pets

Benefits

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You rewards gateway with discounts and cashback across hundreds of retailers
• £780 CPD allowance, pro rata
• 10 hours paid CPD annually, pro rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions (5% employee, 3% employer)
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service benefit of two times annual salary

About the Practice

Vets Now is the UK's leading provider of emergency pet care, serving over 1700 veterinary practices nationwide. The organisation operates 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, making it a trusted resource for urgent and critical pet care when regular practice hours end.

Vets Now Kilmarnock is part of this network, staffed by highly skilled emergency and critical care professionals. The team is committed to delivering compassionate care during the moments when pets and their families need it most. The practice welcomes candidates of all backgrounds and is a Disability Confident Employer, committed to providing reasonable adjustments throughout recruitment.