Receptionist

About the Role

You'll be the first point of contact for emergency pet owners, managing calls, greeting anxious clients, and handling financial transactions when pets need us most. This is part-time work with a flexible rota across evenings and weekends, allowing you to balance work with other commitments. Based at Vets Now Northampton, you'll work alongside a skilled emergency and critical care team providing compassionate support 24/7.

Your role bridges the gap between distressed pet owners and our clinical team, relaying vital information about patients en route and clients in need of assistance. It's fast-paced, varied, and genuinely rewarding work in the emergency veterinary sector.

Key Responsibilities

• Manage incoming calls during emergencies and provide first-point-of-contact support to clients
• Greet clients arriving at the clinic and manage reception duties
• Handle financial transactions accurately and professionally
• Relay information to the veterinary team about patients arriving or clients requiring assistance
• Perform administrative tasks to support smooth clinic operations

Requirements

• No specific veterinary experience required
• Strong communication skills and ability to stay calm under pressure
• Professional manner with anxious clients in emergency situations
• Willingness to work flexible evening and weekend shifts
• Basic IT and administrative competency

Benefits

• Competitive hourly rate of £13.45 per hour
• 7 weeks paid annual leave (pro-rata)
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You reward gateway offering discounts and cashback with hundreds of retailers
• £780 annual CPD allowance (pro-rata)
• 10 hours paid CPD hours annually (pro-rata)
• Family-friendly policies including sick pay, maternity, paternity, and adoption pay schemes
• UK Standard Pension contributions: 5% employee and 3% employer match
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service benefit of two times annual salary

About the Practice

Vets Now is the UK's leading provider of emergency pet care, serving over 1700 veterinary practices across the country. The organisation operates 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, committed to delivering compassionate care when pets need it most.

Vets Now Northampton is part of this network, offering emergency and critical care services with a highly skilled team available around the clock. The clinic prioritises flexibility and family-friendly working, actively supporting staff development through CPD and structured benefit schemes.