Receptionist

About the Role

You'll be the first point of contact for pet owners arriving at Vets Now Preston during emergencies, whether they're calling ahead or walking through the door. This role is perfect if you thrive in a fast-paced environment where your warmth and professionalism directly support both anxious clients and our clinical team. Based at our Preston emergency clinic, you'll work a flexible rota spanning evenings and weekends, with a structured four-week pattern that includes time off to recharge.

Vets Now operates over 60 out-of-hours clinics and two 24/7 pet emergency hospitals across the UK, making us the leading provider of emergency pet care. You'll be part of a dedicated team committed to delivering compassionate care when pets need it most.

Key Responsibilities

• Greet clients arriving for emergency appointments, answer calls, and manage the initial check-in process with warmth and reassurance
• Handle financial transactions accurately, including payments and booking administration
• Relay updates to the veterinary team about patients en route or clients requiring assistance
• Manage administrative duties to ensure smooth clinic operations
• Act as a friendly liaison between clients and veterinary professionals during stressful situations

Requirements

• Ability to remain calm and supportive during emergency situations
• Strong administrative and numeracy skills for handling financial transactions
• Excellent communication and customer service ability
• Flexibility to work the agreed rota pattern (evenings, weekends, and some bank holidays)
• A CV is required to apply

Benefits

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You reward gateway with discounts and cashback from hundreds of retailers
• £780 CPD allowance pro rata
• 10 hours paid CPD time annually pro rata
• Family-friendly policies including sick, maternity, paternity and adoption pay
• UK Standard Pension contributions: 5% employee, 3% employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service benefit of two times annual salary

About the Practice

Vets Now Preston is part of the UK's leading emergency pet care provider, with 60+ out-of-hours clinics and two 24/7 pet emergency hospitals. The Preston clinic operates specifically during evenings and weekends, providing emergency and critical care when general practices are closed. Our highly skilled emergency team is there for pets and their owners at the time they need support most.

Vets Now is a Disability Confident Employer and welcomes applications from all backgrounds, including those from diverse and minority groups. Reasonable adjustments are available throughout the recruitment process for candidates with disabilities and health conditions.