Veterinary Receptionist

About the Role

You'll be the friendly, welcoming first point of contact for clients and their pets at either the Selly Oak or Quinton Vets4Pets practice. This is a part-time position working 20 hours per week, plus one Saturday in three, giving you flexibility alongside a supportive team environment.

Your day will centre on delivering exceptional client service and building strong relationships with pet owners and the clinical team. You'll greet clients warmly, manage bookings using the online system, process payments confidently, and coordinate the smooth running of daily practice operations. Your genuine passion for helping people and their pets, combined with your calm and attentive approach, will ensure clients leave knowing they've received outstanding care.

Key Responsibilities

• Greet clients and pets with a warm, welcoming manner and provide expert guidance on practice services
• Manage client bookings, payments, and future appointments using the online booking system
• Support the clinical team by coordinating day-to-day practice operations
• Keep up to date with all practice services and communicate these confidently to clients
• Handle a variety of situations with calm and composure, from comforting clients with difficult news to celebrating milestone visits
• Contribute to a friendly, inclusive practice atmosphere alongside colleagues

Requirements

• Previous experience working in a receptionist role is essential
• Computer literacy and confidence with online booking systems
• Friendly, welcoming personality with genuine passion for service and animals
• Calm, attentive approach focused on meeting client needs
• Ability to handle a busy, varied workload with enthusiasm and drive
• Strong communication skills and ability to work collaboratively as part of a team

Benefits

• Hourly rate: £12.71 (National Minimum Wage)
• 20% discount at the Vet Group, Pets at Home, and the Groom Room
• Access to discounts and cashbacks
• In-house career development opportunities
• Pension scheme
• Holiday allowance
• Part-time hours for work-life balance

About the Practice

Vets4Pets operates from two Birmingham locations (Selly Oak and Quinton) as part of the Vets4Pets group, offering small animal veterinary services. The practice is committed to creating an inclusive, welcoming environment where diversity is celebrated and all team members can be their best selves.

The team values people from all walks of life and actively works to create opportunities for talent from diverse communities. If you're passionate about service, love working with pets and people, and align with these values, they'd like to hear from you.