Veterinary Receptionist

About the Role

This is a part-time receptionist position with Vets4Pets Newcastle Kingston Park, a 100% small animal practice that prides itself on providing exceptional care and service. You'll work 20 hours per week on a flexible 4-week rolling rota that includes a mix of morning and evening shifts plus one in four weekends. The practice is individually locally owned and managed, creating a close-knit, supportive team environment where people genuinely matter.

The practice actively welcomes candidates without prior veterinary experience. If you're friendly, organised, and motivated to make a difference for pets and their owners, full training will be provided to their standards. This is a role where the right person and attitude matter more than a perfect CV.

Key Responsibilities

• Welcome clients and their pets to the practice with a warm, confident manner, both in person and by phone
• Manage incoming calls, emails, and digital messages promptly and professionally
• Complete administrative tasks including inpatient paperwork, insurance claim forms, and daily cash reconciliation
• Liaise between clients and the veterinary team, ensuring clear communication throughout
• Book appointments, process prescription orders, and maintain accurate client and patient records on the practice management system
• Keep the reception area tidy, welcoming, and well-organised
• Guide clients through health plan options (full training provided)

Requirements

• A warm, confident manner with clients in person and over the phone
• Ability to remain calm and multi-task effectively in a busy environment
• Strong communication skills and ability to work collaboratively with clinical and non-clinical team members
• Customer-facing experience (veterinary or reception experience welcome but not essential)
• Comfortable using computers and handling basic administration tasks

Benefits

• Funded CPD and in-house career development opportunities
• 20% employee discount at Vets4Pets, Pets at Home, and the Groom Room
• Access to a wide range of additional discounts and cashbacks
• Pension scheme and competitive holiday allowance
• Supportive, close-knit team in a practice that genuinely cares about its staff

About the Practice

Vets4Pets Newcastle Kingston Park is an independently owned and managed small animal practice serving the local community. The team takes genuine pride in delivering high-quality care and exceptional client service. The practice is part of the Pets at Home group but operates with local autonomy and values diverse talent from all walks of life.

The practice is committed to creating an inclusive environment where all team members can be their best selves and contribute meaningfully to the care of pets, the wellbeing of the planet, and positive community impact.