About the Role
This is a permanent, full-time receptionist position based at Dovecote Veterinary Hospital in Castle Donington, Derbyshire. You'll work 35 hours per week, Monday to Friday with a share in the weekend rota, making you a crucial first point of contact for clients and their beloved pets.
As part of CVS Vets, one of the UK's leading veterinary groups with over 500 practices and 8,000 professionals, you'll work within a supportive community dedicated to putting pets first. This role offers a clear career pathway through innovative receptionist training courses, giving you the knowledge and confidence to advance within the organisation.
Key Responsibilities
- Handle incoming calls and schedule appointments efficiently, ensuring smooth daily operations
- Greet and register new clients with warmth, creating a welcoming first impression
- Respond to client queries via phone, email, and in-person interactions with professionalism and care
- Process and manage insurance forms accurately and adeptly
- Dispense medications as required
- Process financial transactions and payments accurately and efficiently
- Organise patient records using the in-house system with precision
- Liaise with other veterinary practices to address patient needs and queries
- Handle debt and refund management, making necessary calls with professionalism
- Provide empathy and emotional support to clients during distressing times while maintaining composure
- Ensure every client feels welcomed and valued at the practice
Requirements
- Previous experience as a Receptionist is essential; veterinary reception experience is a bonus
- Outstanding customer service skills and proven experience working with the public
- Strong communication skills paired with genuine empathy
- Resilience and ability to handle emotional situations with professionalism and grace
- Proficiency in Microsoft Office and database systems
- Positive attitude and superior teamwork abilities
- Right to Work in the UK (visa sponsorship not available for this role)
Benefits
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave per annum (pro rata), plus bank holidays
- Staff discount scheme on veterinary bills and care
- Staff discount on Animed Direct online dispensary, including pet medicines, products, and food
- Employee Assistance Programme for confidential wellbeing support
- Access to innovative Receptionist Careers Pathway with structured skills development and training courses
- Commitment to fostering an inclusive workplace where diversity is celebrated
About the Practice
Dovecote Veterinary Hospital is part of CVS Vets, one of the UK's largest veterinary groups. The practice is committed to providing the best possible care for animals and operates with a mission to put pets first in everything it does. As part of a network of over 500 practices, the team benefits from shared expertise, resources, and a supportive professional community.
The practice is dedicated to fostering an inclusive workplace where team members can be their true selves, celebrating diversity and empowering each professional to perform at their best. Visit www.dovecoteveterinaryhospital.co.uk to learn more about the practice.
