Veterinary Receptionist

About the Role

This Veterinary Receptionist role is based across two sites, Hillhouse and Newhaven, with 40 hours per week on a permanent contract. The rota runs Monday to Friday on varied shifts between 08:30 and 18:30, plus a shared Saturday 08:30 to 14:30 rota.

You will be joining Batchelor, Davidson & Watson Veterinary Centre, where client care is central to the role. The position combines front-of-house service, administration and practical support, so you will be helping to keep the practice organised while giving clients and their pets a warm, professional welcome.

Key Responsibilities

• Answer incoming calls and book appointments
• Respond to enquiries by phone, email and face to face
• Greet new clients and register them at reception
• Process and manage insurance forms
• Dispense medications as required
• Take payments accurately and efficiently
• Support clients with empathy during difficult or emotional moments
• Use the in-house system to organise patients
• Liaise with other veterinary practices regarding patient needs and queries
• Handle calls relating to debts, belongings and refunds
• Ensure clients feel welcomed and valued

Requirements

• Previous experience as a receptionist or in a demanding, client-focused role
• Veterinary reception experience is a bonus
• Strong communication skills
• Genuine empathy and professionalism
• Excellent customer service skills
• Positive attitude and strong teamwork
• Confidence using Microsoft Office and database systems

Benefits

• Salary aligned with the National Minimum Wage, with rates listed at £12.71 per hour for ages 21 and over and £10.85 per hour for ages 18 to 20
• Five weeks annual leave pro rata, plus bank holidays
• Staff discount on veterinary bills and care
• Staff discount on Animed Direct, including pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with courses and structured development
• Additional company benefits as part of the wider CVS package

About the Practice

The role is with Batchelor, Davidson & Watson Veterinary Centre, a CVS-owned practice with sites at Hillhouse and Newhaven. The advert also notes that CVS Veterinary Group has a network of over 500 practices and more than 8,000 professionals.

CVS says its approach is built around caring, supporting, learning and progressing, and that it is committed to an inclusive workplace that reflects the communities it serves.