About the Role
You’ll be joining Regan Veterinary Group as a Veterinary Receptionist, based at 30 Little Lane, Goose Green, Wigan, WN3 6PX. The role is 37 hours per week, worked across 4 days between Monday and Friday, plus a 1:4 share of the Saturday rota.
This is a varied front-of-house position where you’ll be the first point of contact for clients and their pets. The practice is part of CVS Veterinary Group, and the listing highlights a culture built around caring, supporting, learning and progressing.
Key Responsibilities
- Answer incoming calls and book appointments efficiently
- Handle questions by phone, email and in person with professionalism
- Welcome new clients and register them at reception
- Process insurance forms and manage payments accurately
- Dispense medication when required
- Support clients with empathy during difficult times
- Use the in-house system to organise patients
- Liaise with other veterinary practices regarding patient needs and queries
- Make calls relating to debts, belongings and refunds
- Ensure clients feel welcomed and valued at the practice
Requirements
- Previous experience as a receptionist or in another demanding, client-focused role
- Veterinary practice experience is a bonus
- Experience with administrative tasks, including rota scheduling and absence management
- Strong communication skills and genuine empathy
- Resilience when handling emotional situations
- Excellent customer service and confidence dealing with the public
- A positive attitude and strong teamwork skills
- Proficiency with Microsoft Office and database systems
- Right to work in the UK, as visa sponsorship is not available for clinical support roles
Benefits
- Salary in line with the National Minimum Wage
- 5 weeks' annual leave, pro rata, plus bank holidays
- Staff discount on veterinary bills and care
- Staff discount on Animed Direct, including pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- Access to a Receptionist Careers Pathway with courses to support development and progression within CVS
About the Practice
Regan Veterinary Group is a CVS Veterinary Group-owned practice. The employer says CVS operates a network of more than 500 practices and has over 8,000 professionals, with a focus on caring, supporting, learning and progressing.
The listing also references Regan Veterinary Centre, Little Lane as the practice site, and notes CVS Vets’ commitment to an inclusive workplace that reflects the diverse communities it serves.
