Veterinary Receptionist

About the Role

This part-time Veterinary Receptionist position is based at Charter Vets in Barnstaple, with 23.5 hours a week on a permanent contract. The role is on site and may also require work at Charter Vets Bridge House, with a potential need to work at Mullacott.

You’ll be the first point of contact for clients, helping keep the front desk organised, welcoming and calm. The practice describes itself as busy and friendly, with a strong team culture and a focus on customer service.

Previous reception experience is essential, and experience in a veterinary setting is a bonus. The role also comes with a reception careers pathway through CVS, offering structured development and training support.

Key Responsibilities

• Answer calls and book appointments efficiently
• Handle client queries by phone, email and in person
• Welcome and register new clients
• Process and manage insurance forms
• Dispense medications as required
• Take payments accurately and efficiently
• Support clients with empathy during difficult moments
• Use the in-house system to organise patients
• Liaise with other veterinary practices about patient needs and queries
• Handle calls about debts, belongings and refunds
• Help every client feel welcomed and valued

Requirements

• Previous receptionist experience is a must
• Experience in a veterinary setting is beneficial, but not essential
• You should stay calm and professional under pressure
• You’ll need strong communication and people skills
• A friendly, positive attitude is important
• You should be computer literate and willing to learn new systems
• Strong organisation and attention to detail are required
• You should work well as part of a supportive team
• Right to work in the UK is required, as visa sponsorship is not available for clinical support roles

Benefits

• Salary aligned with the National Minimum Wage, at £8.00 to £12.71 per hour depending on age
• Five weeks’ annual leave pro rata, plus bank holidays
• Long Service Award, with one extra day of annual leave for each year of service up to 5 additional days
• Staff discount on veterinary bills and care
• Staff discount on Animed Direct pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with courses to support development within CVS

About the Practice

The role is with Charter Veterinary Centres, part of CVS Vets. The advert describes the practice as busy, friendly and community focused, with teamwork and customer service at the heart of the site.

CVS Vets says it is one of the UK’s leading veterinary groups, with a network of more than 500 practices and over 8,000 professionals. The advert also links to Charter Veterinary Hospital and states the practice website as CHARTERVETS.COM.