Receptionist

About the Role

Highcroft Veterinary Centre in Frome is seeking a friendly, organised Receptionist to join their small animal team on a part-time basis. Working 24 hours per week across Monday, Tuesday, and a 1:2 Saturday rota, you’ll be the first point of contact for pet owners and clients, creating a warm, welcoming atmosphere from the moment they walk through the door.

This is a permanent position offering genuine work-life balance without the full-time commitment. You’ll be part of a collaborative practice within the CVS Vets network, backed by one of the UK’s largest veterinary groups – meaning access to support, training, and career development opportunities without losing the personal touch of a local practice.

Key Responsibilities

• Answer incoming calls and schedule appointments efficiently, keeping the clinic running smoothly
• Welcome new and existing clients in person, ensuring they feel valued and cared for from arrival
• Process client inquiries via phone, email, and face-to-face interactions with professionalism and empathy
• Register new clients and manage their information using the in-house system
• Handle insurance forms and process insurance claims accurately
• Process payments and manage financial transactions with precision
• Dispense medications as required by the veterinary team
• Provide emotional support to clients during distressing situations, balancing compassion with professionalism
• Liaise between the practice and other veterinary clinics to address patient needs
• Manage debt recovery and refund processes, including necessary follow-up calls

Requirements

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Strong communication skills and genuine empathy for both clients and animals
• Ability to handle emotional or challenging situations with grace and resilience
• Excellent customer service background and experience working with the public
• Positive attitude and strong teamwork abilities
• Proficiency in Microsoft Office and database systems
• Right to work in the UK (visa sponsorship is not available for this role)

Benefits

• Competitive salary aligned with the National Minimum Wage
• 5 weeks’ annual leave plus bank holidays (pro rata)
• Staff discounts on veterinary services and products
• Access to Employee Assistance Programme with over 400 Mental Health First-Aiders across the group
• Structured Receptionist Careers Pathway with professional development courses and training
• Collaborative, supportive team environment
• Part of the wider CVS Vets network – access to resources and support from 8,000+ colleagues across 500+ practices

About the Practice

Highcroft Veterinary Centre is a small animal practice based in Frome, part of the CVS Vets group. The practice is committed to putting pets first and delivering high-quality care. As a CVS Vets-owned practice, it benefits from the resources and support of one of the UK’s leading veterinary groups whilst maintaining its local, community-focused approach.

CVS Vets operates over 500 practices with more than 8,000 professionals, creating a supportive community where every team member is valued. The group is dedicated to fostering an inclusive workplace where diversity is celebrated and every team member can perform at their best.