About the Role
Rowe Veterinary Group, part of IVC Evidensia, is recruiting a Practice Manager for a 12-month fixed-term contract to oversee the day-to-day operational and administrative functions of their busy practice in Yate, just outside Bristol. Working alongside the Clinical Lead and Head Nurse, you'll shape the non-clinical operations of a well-established small animal practice and help create a positive, efficient workplace where both colleagues and clients thrive.
This is a full-time role (40 hours per week across 4 or 5 days), and part-time arrangements may be considered. You'll have direct responsibility for team leadership, workforce scheduling, compliance, and business performance, making this an ideal stepping stone into senior practice or regional management roles.
Key Responsibilities
- Oversee day-to-day administration and operational management of the practice
- Lead and support the reception and administrative teams
- Manage staff rotas, annual leave planning and workforce scheduling to ensure appropriate practice coverage
- Coordinate recruitment activities, including advertising, interviews, onboarding and induction
- Support employee engagement, performance management and staff development initiatives
- Work collaboratively with the Clinical Lead and Head Nurse to deliver practice objectives and maintain high standards of service
- Monitor key performance indicators and support achievement of business goals
- Ensure compliance with company policies, procedures and relevant regulatory requirements
- Handle client feedback and support with complaint resolution
Requirements
- Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
- Strong people management skills, including performance management and team development
- Good operational and organisational capability, with ability to manage competing priorities
- Experience handling complaints, change, and complex situations with confidence
- Strong communication and stakeholder management skills
Benefits
- 6.6 weeks' holiday including bank holidays
- Private medical insurance
- Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
- Pension scheme
- Cycle to Work and Green Car schemes (eligibility applies)
- Retail discounts and cashback offers
- Reduced-cost veterinary care for your own pets
- Career pathways with progression opportunities into senior practice or regional leadership roles
- Ongoing learning and development via the IVC Academy
About the Practice
Rowe Veterinary Group is a small animal practice in Yate, North Bristol, treating dogs, cats and small pets. As part of IVC Evidensia (inspiring vet care), the UK's number one vet care provider serving over 2 million animals, the practice combines local community focus with access to world-class resources, professional development programmes and a collaborative, values-led culture centred on care and continuous improvement.