About the Role
You'll be the first point of contact for pets and their owners at Rowe Veterinary Group, a well-established multi-site practice serving the South West. This part-time position (32 hours per week) offers a structured shift pattern: Monday, Thursday, Friday 8:00am–5:00pm, Wednesday 10:00am–7:00pm, plus a 1:4 weekend rota from 8:00am–5:00pm at the main hospital in Bradley Stoke. You'll work within a collaborative reception team that values professionalism, attention to detail, and genuine client care.
The group comprises four branches (Thornbury, Yate, Winterbourne, and the 24-hour Bradley Stoke hospital) with over 30 veterinary surgeons, a strong nursing team, and experienced support staff. Your role sits at the heart of the client experience, managing appointments, enquiries, and preventative healthcare promotions in a busy but organised environment.
Key Responsibilities
- Greet clients and pets in a professional and courteous manner
- Book, cancel, and reschedule appointments efficiently
- Respond promptly to queries via phone, email, and face-to-face
- Advise clients on preventative healthcare products and promote Pet Healthcare Plans and pet insurance
- Dispense medications and prescriptions
- Process payments, cash up, and manage general administration and reception duties
- Support the wider team with a collaborative, proactive approach
Requirements
- Friendly, organised, and customer-focused approach
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role with strong attention to detail
- Ability to manage multiple tasks effectively in a busy environment
- Collaborative team player willing to support colleagues
- Proactive attitude with openness to feedback and learning
Benefits
- 6.6 weeks' annual leave (FTE), with additional leave for your birthday
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits tailored to you
- Access to discounts and cashback with hundreds of retailers
About the Practice
Rowe Veterinary Group is part of IVC Evidensia, the UK and Europe's leading veterinary care group comprising over 900 practices and referral hospitals. The group operates four branches across the South West (Thornbury, Yate, Winterbourne, and a 24-hour hospital in Bradley Stoke) and is founded on clinical excellence and compassionate client service. With over 30 veterinary surgeons, an experienced nursing team, and a dedicated support team, the practice provides comprehensive care for dogs, cats, and small pets.
IVC Evidensia's mission is 'happier animals, happier owners.' The company is committed to building careers without limits, supporting staff through investment in learning, innovation, and wellbeing. You'll have access to clear career pathways, progression opportunities into client care and practice leadership roles, and a values-led culture centred on care, community, and continuous improvement.
