About the Role
This is a hybrid RVN opportunity at Vets4Pets Northampton Hospital, with part-time or full-time working patterns considered and flexibility around hours. The role includes a significant home working element, alongside regular attendance at the hospital when needed for meetings, clinical team support, and in-practice work.
You will use your nursing experience to support clients, vets, nurses, the pharmacy team, insurance team and management team across a broad mix of clinical and administrative work. The role suits someone who enjoys staying closely involved in patient care while taking on a more organisational and coordination-focused position.
Applicants should be within a reasonable commuting distance of Northampton, as this is not a fully remote position.
Key Responsibilities
- Handle client enquiries by telephone, WhatsApp, email and messaging platforms.
- Support clients with pre-operative and post-operative information, follow-up calls, treatment explanations and next steps.
- Prepare written consultation summaries, including agreed plans, medication instructions and follow-up requirements.
- Report laboratory results to clients where clinically appropriate and under veterinary direction.
- Prepare estimates, update treatment plans and ensure costs and plans are documented accurately in patient records.
- Support prescription requests, repeat medication authorisation and medication-related client enquiries.
- Work with the pharmacy team to help requests move through efficiently.
- Manage bookings for surgery, diagnostics, non-routine procedures and second opinions.
- Coordinate diaries for vets, nurses and clinical services, including complex or multi-stage cases.
- Support internal and external referrals by collating histories, laboratory results and imaging.
- Prepare documentation for Animal Health Certificates and support OV66 and other Official Veterinarian documentation.
- Support the hospital insurance team with clinical information, records and ongoing claims queries.
- Assist with the investigation of clinical complaints.
Requirements
- Current or previous RVN experience.
- Strong clinical knowledge and a good understanding of veterinary terminology.
- Excellent communication skills, including confidence speaking with clients by phone, email and messaging platforms.
- The ability to explain clinical information clearly and sensitively.
- Strong organisation, diary management and attention to detail.
- Confidence managing multiple tasks and prioritising independently.
- Good IT skills and confidence using veterinary practice management systems.
- A calm, professional approach when handling difficult or sensitive situations.
- The ability to recognise when a query needs to be escalated to a veterinary surgeon.
- The ability to attend the hospital when required, with a reasonable commuting distance from Northampton.
- Experience in hospital practice, referrals, insurance, client complaints, laboratory administration or complex case coordination would be particularly advantageous.
Benefits
- Salary from £30,000 FTE.
- Hybrid working with a significant home working element.
- Part-time or full-time working patterns considered.
- Flexible hours.
- Opportunity to work in a busy 24/7 small animal hospital.
About the Practice
This role is based at Vets4Pets Northampton Hospital, a busy 24/7 small animal hospital in Northampton, Northamptonshire. The hospital team includes vets, nurses, a pharmacy team, a reception team, an insurance team and management.
The role supports clinical care by improving the client journey and reducing the administrative burden on clinical colleagues, while keeping the RVN closely involved in patient care.
