Ready to make a real difference in how customers are heard? Join Vets Now's Customer Relations team as a Consultant, working primarily from home with occasional office collaboration in Dunfermline.
This is a primarily remote position offering genuine flexibility and the chance to be part of a motivated team focused on delivering exceptional customer care in the emergency veterinary sector. Based in Dunfermline, you'll work 26.5 hours per week from Monday to Friday between 9am and 5pm, with only occasional travel to the office required for meetings and team collaboration.
As a Customer Relations Consultant, you'll take ownership of managing, investigating, and responding to customer complaints while supporting the wider Customer Relations team with administrative duties. You'll be the voice of Vets Now when it matters most, communicating thoughtfully with clients, professional bodies, and internal stakeholders both in writing and verbally to ensure positive outcomes.
Vets Now is a leading UK emergency and critical care veterinary provider, committed to delivering high-quality care to pets and exceptional service to their owners. The Customer Relations team plays a vital role in the customer journey, ensuring feedback and concerns are handled professionally and that positive outcomes are consistently achieved.
Vets Now prides itself on flexibility and supporting team members in balancing work with their personal lives. The organisation is headquartered in Dunfermline, Scotland, and operates multiple locations across the UK.
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