Veterinary Practice Administrator

About the Role

Ambivet Veterinary Centre is looking for a Veterinary Practice Administrator to join the team on a permanent basis. This is a 20 hour per week position, working Monday to Friday, based in Heanor, Derbyshire.

The role combines administration with front-of-house cover, so you will be supporting client accounts, handling insurance processing, responding to client queries and keeping electronic files up to date. When needed, you will also cover reception, including answering calls and booking appointments.

Key Responsibilities

• Provide administrative support and client account reconciliation
• Process insurance claims and related paperwork
• Handle client queries in a professional and organised way
• Take ownership of tasks through to completion
• Maintain relevant electronic records and files
• Cover reception duties when required, including answering phones and booking appointments

Requirements

• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to use positive language
• A co-operative, solution-focused approach
• Strong customer focus and team focus
• Good organisation and time management skills, especially when priorities compete
• Ability to handle sensitive information confidentially
• Strong administrative experience
• Previous experience in veterinary healthcare or a services-oriented environment is advantageous

Benefits

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave, pro rata, plus bank holidays
• Staff discount scheme on veterinary bills and care
• Staff discount on Animed Direct, including pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support

About the Practice

The role is with Ambivet Veterinary Centre, part of CVS Veterinary Group. CVS is described as one of the UK's leading veterinary groups and says it has a network of over 500 practices and more than 8,000 professionals.

The employer states that its focus is on care, support, learning and progress, with a wider mission of providing the best possible care for animals.