Veterinary Receptionist/Administrator

About the Role

You’ll be the welcoming face of Robson & Prescott, managing client interactions across a busy, multi-site practice. Your day will blend reception desk work with administrative tasks—answering calls, managing bookings, processing payments, and handling client queries both in person and over the phone. The role is dynamic and varied, with the pace and emotional nature of veterinary work bringing real engagement to each shift.

Based primarily at the Whorral Bank main hospital, you’ll also work across the practice’s branch surgeries and cover Saturday shifts on a rota basis. Hours are 8am–8pm Monday–Thursday and 8am–6.30pm Friday, working on a shift pattern to cover opening times. You must hold a full UK driving licence, as you’ll be moving between locations.

This is a fixed-term contract position lasting 12 months.

Key Responsibilities

• Welcome clients and pets, creating a positive first impression across Robson & Prescott’s nine branches
• Answer telephone queries and manage appointment bookings for the main hospital and branch surgeries
• Process payments and handle client administration
• Work independently during lone shifts while maintaining strict health, safety and compliance procedures
• Provide reliable, proactive support in a busy, sometimes high-pressure environment
• Support the team across multiple sites as part of the rota system

Requirements

• Full UK driving licence (essential—you’ll travel between branch locations)
• Proven track record in client-facing service roles
• Strong computer literacy and ability to manage multiple tasks simultaneously
• Comfortable working in a dynamic, fast-paced environment
• Ability to work well both as part of a team and independently
• Proactive, can-do attitude with commitment to health and safety compliance
• Emotional resilience to handle the urgent and sometimes stressful nature of veterinary work

Benefits

• 6.6 weeks annual leave
• Additional annual leave on your birthday
• Enhanced family-friendly policies (maternity, paternity, adoption, shared parental and surrogacy pay)
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development through the IVC Evidensia Academy
• Pawsome Benefits—reward gateway with discounts and cashback from hundreds of retailers
• Pension scheme
• Discounted staff pet care
• Competitive salary

About the Practice

Robson & Prescott is a substantial multi-site practice operating nine branches across the North East, with the main hospital at Whorral Bank in Morpeth. The practice employs over 100 staff, including 33 veterinary surgeons, 27 registered veterinary nurses, 7 student veterinary nurses, 6 nursing auxiliaries and a hydrotherapist. The four directors—Jane Barwick-Nesbit, Kate Matheson, Sam Prescott, and Carolyn Danbury—bring specialist expertise across multiple disciplines.

The state-of-the-art Whorral Bank Hospital features four operating theatres, a dental suite, fully-equipped diagnostic laboratory, x-ray and ultrasound facilities with endoscopy, separate wards for dogs, cats, birds, small mammals and exotics, a physio and hydrotherapy suite, and six consulting rooms. A dedicated large animal and equine wing includes loose boxes, surgical facilities, and a padded knock-down box set on 3.5 acres with parking for 60 vehicles. The hospital operates 24 hours a day, providing round-the-clock emergency care. Branch surgeries are located in Alnwick, Ashington, Bedlington, Blyth, Seaton Delaval, West Moor, Morpeth town centre and Newbiggin.