Join Vets Now as an Enquiries Assistant, supporting a customer care team that handles calls, emails, reviews, payments and complaint resolution. The role is remote, with travel required to the Support Office in Dunfermline for team days, project work and meetings.
Join Vets Now as an Enquiries Assistant within the customer support team, where you'll handle a busy mix of incoming calls, emails, online reviews, payments, refunds, payment plans and complaint handling. The role is remote, with travel required to the Support Office in Dunfermline for team days, project work and meetings.
This is a 32 hour per week position, worked between 8am and 5pm. You'll be supporting both internal and external contacts, keeping communication clear, professional and well recorded, while helping to maintain service levels and quality standards.
Vets Now works in emergency and critical care, supporting over 1,000 vet practices and operating more than 60 emergency clinics and specialist referral hospitals across the UK. The organisation describes itself as being at the forefront of emergency and critical care.
This role supports the Dunfermline Support Office. The advert also states that Vets Now is a Disability Confident Employer and welcomes applicants from diverse and minority groups, with reasonable adjustments available during recruitment.
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