Join Vets Now's Dunfermline Contact Centre in a full-time call handling role that supports its IVC daytime clinics. The position combines fast-paced client contact with empathy, accuracy and flexibility.
This Call Handler role is based in Vets Now's Dunfermline Contact Centre and supports its IVC daytime clinics. It is a full-time, permanent position with shifts running Monday to Sunday from 08:00 to 19:00, plus occasional bank holiday work.
You will be the first point of contact for clients, helping to provide reassurance, clear information and calm support in stressful situations. The role is suited to someone who can work flexibly across the stated days and hours, and who brings professionalism and empathy to every interaction.
Vets Now is described as the UK's leading provider of emergency veterinary services. This vacancy sits within its Contact Centre team in Dunfermline and supports IVC daytime clinics.
The wider organisation presents itself as purpose-driven, with a focus on delivering exceptional pet care and supporting pets and their owners when they need help most.
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