Take on a full-time leadership role in Vets Now’s Dunfermline contact centre, supporting daytime clinics across a 5 day rota. This is a chance to guide day-to-day service, people performance and continuous improvement within emergency pet care.
Vets Now is seeking a Team Leader for its contact centre in Dunfermline, supporting daytime clinics. The role is full time, 37.5 hours per week, on a 5 out of 7 rota, with shifts running Monday to Sunday from 08:00 to 19:00. The start date shown on the advert is 12/10/2026.
You’ll be leading day-to-day operations in the Dunfermline-based contact centre, with a focus on customer service, team performance, efficiency and continuous improvement. The role includes mentoring staff, handling operational challenges and working within a supportive management structure, alongside a collaborative network of IVC clinics across the UK.
Vets Now describes itself as a leading provider of emergency pet care in the UK. This role sits within its Dunfermline contact centre and supports daytime clinics. The advert also notes that the team is backed by dedicated management and a collaborative network of IVC clinics across the UK.
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