Ready to lead a team that's saving pet lives every day? Join Vets Now's contact centre in Dunfermline as a Team Leader, managing the first point of contact for emergency pet owners across the UK.
Role includes overnight shifts as part of standard rota covering 24-hour contact centre opening hours. Not an out-of-hours emergency veterinary position.
This is a full-time, permanent position working 37.5 hours per week on a rota basis covering contact centre opening hours. You'll work five days out of seven, with shifts including weekday evenings, weekend days and evenings, and overnight work.
You'll lead from the front as a Contact Centre Team Leader at Vets Now, leading and motivating a team of call handlers who are the first point of contact for worried pet owners in an emergency. The role offers rewarding experiences unique to emergency pet care: your team handles the pet equivalent of 999, driven by delivering service excellence. Based at the support office in Dunfermline, you'll be fully supported by clinical and senior management, working collaboratively across Vets Now's network of emergency clinics and specialist referral hospitals.
Vets Now is the UK's leading provider of emergency and critical care veterinary services. The organisation operates over 60 emergency clinics and specialist referral hospitals across the UK, providing cover to over 1,000 vet practices. The contact centre team works at the heart of this operation, supporting pet owners and coordinating emergency care across the network.
Based in Dunfermline, Scotland, the support office is fully integrated with Vets Now's clinical and senior management teams, ensuring that operational leaders have direct collaboration with veterinary expertise and strategic guidance.
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