Veterinary Care Assistant

About the Role

This is an excellent entry-level opportunity for someone eager to gain valuable experience within a veterinary environment. Working 30 to 40 hours per week on a varied shift pattern between 8:30am and 6:30pm, you will support the smooth day-to-day running of the practice. The role includes one Saturday morning per month, so a manageable and predictable schedule.

You will work closely with the clinical team at Vets for Pets Northwich, assisting with a range of non-clinical duties whilst maintaining the highest standards of patient care and client service. The practice is bright, spacious, air-conditioned, and purpose-built to industry-leading standards. Equipped with digital X-ray and in-house laboratory facilities, the practice is conveniently located within Pets at Home at Chester Way Retail Park, just half a mile from Northwich train station, with excellent transport links and local amenities nearby. This role is particularly ideal if you are considering progression into a Student Veterinary Nurse position in the future.

Key Responsibilities

• Provide welcoming and friendly client service, creating a positive experience for pet owners visiting the practice
• Support the clinical team with non-clinical duties to ensure smooth daily operations
• Assist in maintaining high standards of patient care across the practice
• Demonstrate compassion and attentiveness when supporting clients, particularly during challenging or exciting times
• Contribute to a warm, professional, and welcoming practice environment
• Work effectively as part of a dedicated team to make a difference for pets, clients, and colleagues

Requirements

• Friendly, approachable nature with excellent customer service skills
• Genuine love of animals and enthusiasm for veterinary care
• Ability to remain calm, compassionate, and attentive in challenging situations
• Strong teamwork and communication skills
• Ability to thrive in a busy environment and stay motivated
• Keen to learn and stay up to date with practice services
• No formal qualifications required as this is an entry-level position

Benefits

• Salary in line with National Minimum Wage
• 20% colleague discount across the Vet Group, Pets at Home, and Groom Room
• Access to a range of discounts and cashback schemes
• In-house career development and progression opportunities
• Pension scheme
• Generous holiday allowance
• Supportive and friendly team environment

About the Practice

Vets for Pets is part of a wider Vet Group and operates at Chester Way Retail Park in Northwich. The practice is a modern, purpose-built small animal facility with state-of-the-art equipment including digital X-ray and in-house laboratory. Located conveniently within Pets at Home, the practice is committed to delivering outstanding pet healthcare and exceptional customer service within a warm, professional, and inclusive environment.

The team embraces diversity and values people from all walks of life. The practice is intentional in creating opportunities and removing barriers, welcoming people whose skills, values, and behaviours contribute uniquely to the team, even if their experience does not perfectly align with the job description.