Veterinary Receptionist

About the Role

Vets for Pets in Rustington is looking for enthusiastic receptionists to join its established reception team. We have two part-time positions available: one permanent and one maternity cover, both with flexible weekend hours. The practice is conveniently located close to local amenities, bus routes, and just half a mile from Angmering train station, making it accessible and easy to reach.

You'll be the friendly, welcoming face clients see when they arrive, managing the smooth running of day-to-day operations using the online booking system. Your role bridges clients and the clinical team, creating a positive experience that keeps them coming back.

Key Responsibilities

• Provide exceptional service to clients and their pets, acting as a link between the reception desk and the clinical team
• Greet clients warmly, offer support and guidance, and manage payments and future bookings with confidence
• Stay fully informed about practice services and communicate these to clients
• Maintain smooth day-to-day operations using the online booking system
• Handle enquiries calmly and attentively, managing both routine requests and sensitive situations
• Create a welcoming, friendly atmosphere alongside your reception and clinical colleagues

Requirements

• Computer literacy essential, with experience using online booking systems
• Friendly, welcoming personality with a genuine passion for service and pets
• Strong client service skills and ability to build relationships
• Calm, attentive approach to managing client needs
• Ability to handle diverse situations, from delivering difficult news to celebrating new puppy visits
• Knowledge of Rx Works would be advantageous
• Enthusiasm, drive, and genuine love of helping people and their pets

Benefits

• Voluntary pension contribution
• Optional private health cover
• 20% discount at Pets at Home
• Discounted veterinary treatment for your own pets at the surgery

About the Practice

Vets for Pets in Rustington is an experienced small animal practice with a team of 14 vets and 17 nurses, supported by trainee nurses, veterinary care assistants, and a helpful reception team. The practice is committed to providing the best possible care to clients and their pets while creating a positive, supportive working environment where colleagues genuinely enjoy working together.

The practice values diversity and inclusion, encouraging all colleagues to be themselves and contribute their unique perspectives.