Out of Hours Veterinary Receptionist

About the Role

CVS Vets 24/7 Chester is looking for an Out of Hours Veterinary Receptionist to help keep client communication, bookings and reception support running smoothly during evening and weekend cover. The role is permanent and part-time, with 8.5 hours per week, Monday to Friday evenings, plus a share in the weekend rota.

You’ll be welcoming clients, managing calls and appointments, and supporting people through what can be a stressful time. The role also includes processing insurance forms, taking payments, dispensing medication as required, and liaising with veterinary practices when patient queries need following up.

Key Responsibilities

• Handle incoming calls and arrange appointments efficiently
• Respond to queries by phone, email and in person
• Greet and register new clients
• Process and manage insurance forms
• Dispense medication as required
• Take payments accurately
• Support clients with empathy and professionalism during difficult moments
• Organise patients using the in-house system
• Liaise with other veterinary practices about patient needs and queries
• Make calls regarding debts, belongings and refunds

Requirements

• Previous experience as a receptionist or in a demanding, client-focused role
• Experience in a veterinary setting is a bonus
• Resilience and the ability to handle emotional situations kindly and professionally
• Strong communication skills and genuine empathy
• Excellent customer service skills and experience dealing with the public
• Positive attitude and strong teamwork skills
• Proficiency in Microsoft Office and database systems
• Right to work in the UK, as visa sponsorship is not available for this role

Benefits

• Salary paid at National Minimum Wage
• Five weeks' annual leave pro rata, plus bank holidays
• Staff discount on veterinary bills and care
• Staff discount on Animed Direct, including pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with courses to build skills and career development within CVS

About the Practice

CVS Vets 24/7 Chester is part of CVS Veterinary Group, one of the UK’s leading veterinary groups. The advert says CVS has a network of over 500 practices and more than 8,000 professionals, and that the group is focused on care, support, learning and progression.

The role is based at Units E&F, Telford Court, Gates Lane, Chestergates Road, Chester, CH1 6LT.